Hair Care Product only orders are shipped same day. (If your
order is placed after noon (PST) your order will ship the next business day).
stock lace wig orders are processed and shipped within 3 - 5 business days.
Custom lace wig orders are processed and shipped as follows:
25 to 30 days to produce plus the shipping time. Express mail (next day) or
priority mail (three day) delivery.
20 days to produce plus the shipping time.
15 days to produce plus the shipping time. Priority Orders incur an additional
$75 service charge.
orders incur an additional fee $50 service charge
will phone or email you within 24 hours of your order if there is a delay with
processing your order so that you will know the status at all times.
use The United States Post office priority mail service and express mail
Return and Refund Policy
Lace Beauty Secrets from A to Z makes every
attempt to represent stock wigs accurately so that our Customers will be happy
with their purchases. However in a few instances, Customers may order a wig that
is not right for them and wish to return it. In these cases Lace Beauty Secrets
From A to Z will allow Customers to exchange the unit for another one of equal
or lesser value provided the following conditions are met. NO REFUNDS WILL BE
You must contact Lace Beauty Secrets From A to Z
within 24 hours of receiving the wig to explain the problem and receive a return
authorization code. Under no circumstances will a wig be accepted back without a
return authorization code.
The wig must be returned in the exact original
condition and package, which means the lace cannot be cut or damaged; the hair
cannot be altered in any way. (the hair cannot be washed, combed, brushed, dyed,
processed, cut or styled).
After you have been provided with a return
authorization from Lace Beauty Secrets From A to Z, the wig must be received by
Lace Beauty Secrets From A to Z within 5 business days.
You are responsible for the shipping cost to send
the wig back to Lace Beauty Secrets From A to Z as well as the cost for Lace
From A to Z to ship a replacement unit back out to
Please notify us immediately if there is a
problem (within 24 hours) upon receiving your unit by emailing us at:
This is required in order to properly process your request. No Exceptions.
Lace Beauty Secrets From A to Z reserves the right
to refuse exchanges if our return policy conditions are not met. If you have any
questions, please email us at
BEFORE finalizing payment.
We do not accept returns on custom wigs.
We do not accept returns on stock wigs that have
been altered in anyway. There are NO EXCEPTIONS.
We DO NOT issue refunds;
lacebeautysecretsfroma2z.com may offer a in-store credit only. If you meet the
terms and conditions, you will receive an exchange or store credit. We do not
issue multiple exchanges.
It takes 24 hours to begin processing your lace wig order. If you wish to cancel
your order, please do so within 24 hours, otherwise, you will only be refunded
90% of your total purchase.
All sales are final on wig adhesives, tapes,
glues, solvents and accessories.
Always be careful when applying and removing your lace wig and follow the
instructions included with your lace wig order.
Refused shipments will incur a 20% restocking fee plus any shipping charges
accrued as a result of the refused shipment. Orders refused as a result of an
error on the part of Lace Beauty Secrets From A to Z will not incur the above
Should merchandise be confirmed as lost in transit, we will replace the goods
after the shipment has been traced. Upon notification of the carrier of
non-delivery, a claim will be filed, and the merchandise will be replaced.
Errors on Our Site
Prices and availability of products and services are subject to change without
notice. Errors will be corrected where discovered, and Lace Beauty Secrets From
A to Z reserves the right to revoke any stated offer and to correct any errors,
inaccuracies or omissions including after an order has been submitted and
whether or not the order has been confirmed and your credit card charged. If
your credit card has already been charged for the purchase and your order is
cancelled, Lace Beauty Secrets From A to Z will issue a credit to your credit
card account in the amount of the charge. Individual bank policies will dictate
when this amount is credited to your account.
Online prices and selection may vary. Prices and offers are subject to change.
All lace wig units are not equal; prices may vary and are subject to change at
returns must be sent with a tracking # and signature confirmation. Please ship
all returns back to:
Beauty Secrets From A to Z
P.O. Box 78683
- Seattle, WA 98178